Refund policy

Returns and Exchanges

We apologize, but due to the complexities of international logistics, we cannot accept returns for reasons other than product defects, damage, or personal reasons.

Please contact us for a refund before your order is shipped. Once your order has been shipped, we will not accept returns without a valid reason.

Please check your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately at

Instagram: @snowcastle.officiel or Email: snowcastle0815@gmail.com so we can assess the issue and correct it.

For returns and exchanges

Please note that we only accept brand new, unused, and resaleable items. All tags must be intact, the item must be in its original packaging, and there must be no signs of wear.

Once we confirm the item is resaleable, we will process your refund or exchange.

Unfortunately, we cannot refund any taxes, customs duties, or return shipping costs.

For any questions or more information, please contact us via email or Instagram message.Thank you for purchasing SnowCastle！

@snowcastle.officiel

snowcastle0815@gmail.com